We will make sure that our advertising and promotional literature is clear and not misleading.

We will give you a clear description, price and timetable for the work to be carried out.

We will offer insurance or other protection options.

We will explain clearly our liability for loss or damage, the time limit for making claims, and cancellation/postponement rights and charges.

We will provide staff who are courteous, competent and committed to providing a high standard of service.

We will deal quickly and sympathetically with things that go wrong.

We will publicise the Code, have copies freely available and make sure our staff are trained to put it into practice.